If you have experienced hardship due to COVID 19 and need assistance to pay your UTILITY BILLS, HOMEOWNERS INSURANCE, HOMEOWNERS ASSOCIATION DUES, TAXES, you MAY be eligible for Utility Assistance Program.
Having Trouble Paying Your Utilities, HOA Dues, Homeowners Insurance, or Taxes? We're Here to Help.
The Utility Assistance Program works to help homeowners get the assistance they need to avoid utility shutoff or foreclosure. The Utility Assistance Program is administered by
the IMPACT Community Action Agency (IMPACT).
Am I Eligible?
You may qualify if you can answer yes to the following questions.
Does your household income meet the program's limits?
Are you a homeowner?
Has someone in your household (1) qualified for unemployment or (2) had a decrease in income or increase in expenses due to Covid-19?
Is someone in your household at risk for housing instability or homelessness?
How Much Assistance is Available?
Every household's situation is different, so the amount of
assistance you may receive will be specific to your needs.
Please have all your information and documents ready to ensure faster processing of your application. An application will not begin the review process until all information has been received.
How Can the Utility Assistance Program Help Me?
Depending on your circumstances, UAP assistance may:
Bring your delinquent utilities, homeowners insurance, property taxes, and/or HOA dues current.
How Do I Apply?
After you answer the prescreening questions, you must complete an application for assistance and provide documentation.
What Happens Next?
If you qualify for utility assistance, the UAP will work with your utility company(ies), taxing authority, insurance company, or homeowners assocation. If they approve, UAP will send payments directly to them to bring your obligations current.
What Else Do I Need to Know?
IMPACT works with nonprofit groups and does not charge a fee for its services. Beware of calls and other solicitations from companies offering to assist you in return for payment.
UAP provides assistance on a fair and equal basis regardless of race, color, religion, sex, familial status, national origin, military status, disability or ancestry. Please visit https://impactca.org for more information.
If you do not have the ability to get digital copies of your documents - you can FAX them to :fax.
WATER UTILITY FAX: (440) 398-8081
ATTN: Utility Assistance Program
711 Southwood Avenue
Columbus, OH 43207.
Be sure to include your application number on your fax cover sheet
If you feel you reached this in error, please call us at (614) 252-2799 and we can help clarify any questions.
Please make sure you have copies of all your required documents ready for uploading or for faxing or mailing:
To apply for Utility Assistance Program (UAP), Applicants must submit identification documentation and documentation of the UAP Eligibility Criteria. Examples of acceptable documentation are described below. Additional information, a complete list of the acceptable documentation requirements, and all forms are described and included in the UAP application.
Identification for the Head of Household
Examples - driver’s license, birth certificate, passport, Department of Homeland Security document
Proof of Residency for Head of Household
Examples - driver’s license, current utility bill, 2020 W-2
Proof of Income Eligibility
May provide documentation on an annual or monthly basis as explained in the UAP application
Proof that Since March 13, 2020, at Least One Member of the Household has Either: (1) Qualified for Unemployment, or (2) Experienced a Reduction in Household Income, Incurred Significant Costs, or Experienced other Financial Hardship Due Directly or Indirectly to the Pandemic.
Self-Certification Form must be completed and signed by Head of Household
Proof that Since March 13, 2020, at Least one Member of the Household Can Demonstrate a Risk of Experiencing Homelessness or Housing Instability
Example – past due utility
A copy of the Past Due Utility Bills for the Utilities you are Requesting Assistance For, if any. (Electric, Gas, Water, Sewer, Trash, Other Energy Costs-such as Propane, Fuel Oil)