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New Applications for The Home Relief Fund 2020 Have Been Closed.

more funds become available WE WILL contact those on the waitlist first.

If you have submitted an application and are still waiting on its processing to be completed, please login and check its status. Applications are processed on a first come, first completed basis. Please be sure to respond to inquiries as soon as possible to ensure your application is processed as quickly as possible.

I need help now!


Having Trouble Paying Your Water Bill, Rent, or Mortgage?
We're Here to Help.

The Home Relief Fund 2020 works to help renters and homeowners get the assistance they need to avoid water shutoff, eviction, and/or foreclosure. The Home Relief Fund 2020 is administered by IMPACT Community Action (IMPACT) and funded by the State of Ohio through the CARES Act.

Am I Eligible?

You may qualify if you can answer yes to the following questions.

How Much Assistance is Available?

Every household's situation is different, so the amount of assistance you may receive will be specific to your needs and sustainability.

Funding is awarded on a first come - first completed basis. Please have all your information and documents ready to ensure faster processing of your application.

If you are a renter, make sure the amount you request will be accepted by your landlord. If they challenge the amount, it can delay your application's processing.

How Can The Home Relief Fund 2020 Help Me?

Depending on your circumstances, The Home Relief Fund 2020 may:

  • Bring your delinquent rent, water bill, first mortgage, or second mortgage current.
  • Make your November or December 2020 payment
  • Pay property taxes or association fees if they are escrowed

How Do I Apply?

After you answer some eligibility questions, you must complete an application for assistance and gather some documentation.

What Happens Next?

If you qualify for assistance, IMPACT will request approval from your property manager or pay your lender/servicer using your payment coupon. If your property manager approves, IMPACT will send payments directly to them to bring your rent current.

What Else Do I Need to Know?

IMPACT works with nonprofit groups and does not charge a fee for its services. Beware of calls and other solicitations from companies offering to assist you in return for payment. If you are not sure whether an agency is legitimate, call IMAPCT HOPE Fund at 833-242-4673.


IMPACT Community Action

(833) 242-HOPE
FAX: (833) 242-4673

IMPACT is an Equal Opportunity Housing entity. Assistance is available on a fair and equal basis regardless of race, color, religion, sex, familial status, national origin, military status, disability or ancestry. Please visit for more information.

What does it mean to be "ready to upload"?

  • Your documentation meets the date and content requirements;
  • You have your documentation available as a legible:
    • High resolution scan as a Jpeg, PNG, or PDF;
    • High resolution photo as a Jpeg or PNG;
    • Downloaded PDF from the original document provider
  • You have either an email address or a cell phone number capable of receiving texts (data and messaging rates from your provider apply);

It is important to check the legibility of your photos and/or scans otherwise it can delay your application. Not sure if your documents are legible? Click Here for an Example.

Have all your documents ready?

Click Here to Apply Document Checklist

Below is a sample cropping of the same document:

Sample of a legigible and illegible document.

Pinch to zoom in.

If you do not have the ability to get digital copies of your documents - you can FAX them to 833-242-4673.

Be sure to include your application number on your fax cover sheet

If you do not have the ability to get digital copies of your documents - you can FAX them to 833-242-4673.

Be sure to include your application number on your fax cover sheet

Pinch to zoom in.

Everyone must be prequalified before applying.

Click Here to Prequalify
Documentation Checklist

Please be prepared to upload copies of your documents in the Pre-Application Checklist. It is important to check the legibility of your photos and/or scans otherwise it can delay your application. To process your application you must have an active email account or access to text messages to receive notifications (provider text and data fees may apply). Funds are not guaranteed.


Question 1:

I am an authorized representative for, or am the Head of Household who is a resident in Franklin County Ohio?


Prequalification Statements

NOTE: Knowingly submitting incorrect answers to prequalify constitutes fraud, and may be prosecuted to the fullest extent of the law.

We're sorry, but you do not qualify for the The Home Relief Fund 2020 program.

Based on the answer(s) you have provided in the prequalification questionnaire, unfortunately you do not qualify for our program.

Help, I don't qualify.

If you feel you reached this in error, please call us at (833) 242-HOPE and we can help clarify any questions.


Documentation Checklist

Please make sure you have copies of all your required documents  ready for uploading or for faxing to 833-242-4673:

Two approved proofs of citizenship and identification for the Head of Household.

Two approved proofs of residency for the Head of Household.

Last 12 months' mortgage statements (Homeowners), or a copy of your signed lease (Renters).

Copy of late notice, foreclosure notice, shut-off notice, eviction, or 3 day notice.

30 days of household income (pay stubs or receipts) for each household member 18 and older.

A copy of your water bill, if applying for utility assistance.

Do you have all your documents ready?

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