Having Trouble Paying Your Utilities or Rent? We're Here to Help.
The Renters - Rental and/or Utility Assistance works to help renters get the assistance they need to avoid utility shutoff or eviction. The Renters - Rental and/or Utility Assistance is administered by
the IMPACT Community Action Agency (IMPACT).
Am I Eligible?
You may qualify if you can answer yes to the following questions.
Does your household income meet the program's limits?
Are you a renter household?
Has someone in your household (1) qualified for unemployment or (2) had a decrease in income or increase in expenses due to Covid-19?
Is someone in your household at risk for housing instability or homelessness?
How Much Assistance is Available?
Every household's situation is different, so the amount of
assistance you may receive will be specific to your needs.
Please have all your information and documents ready to ensure faster processing of your application. An application will not begin the review process until all information has been received.
If you are requesting rental assistance, make sure the amount you request will be accepted by your landlord. If they challenge the amount, it can delay your application's processing.
How Can the Renters - Rental and/or Utility Assistance Help Me?
Depending on your circumstances, The Renters - Rental and/or Utility Assistance may:
Bring your delinquent rent or utility bill(s) current.
Pay up to 3 months of future rent.
Provide a stipend for internet.
How Do I Apply?
After you answer the prequalifying questions, you must complete an application for assistance and provide documentation.
What Happens Next?
If you qualify for rent assistance, Rent General will request approval from your landlord/property manager. If your landlord/property manager approves,
Rent General will send payments directly to them to bring your rent current.
If you qualify for utility assistance, the Rent General will work with your utility company(ies). If your utility company(ies) approve, Rent General will send payments directly to them to bring your utilities current.
If you qualify for internet assistance, Rent General will send you an internet stipend.
What Else Do I Need to Know?
IMPACT works with nonprofit groups and does not charge a fee for its services. Beware of calls and other solicitations from companies offering to assist you in return for payment.
Rent General provides assistance on a fair and equal basis regardless of race, color, religion, sex, familial status, national origin, military status, disability or ancestry. Please visit https://impactca.org for more information.
If you do not have the ability to get digital copies of your documents - you can: FAX: (833) 242-4673
WATER UTILITY FAX: (440) 398-8081
ATTN: Renters - Rental and/or Utility Assistance
711 Southwood Avenue
Columbus, OH 43207.
Be sure to include your application number on your fax cover sheet
If you feel you reached this in error, please call us at (614) 252-2799 and we can help clarify any questions.
Please make sure you have copies of all your required documents ready for uploading or for faxing or mailing:
To apply for Renters - Rental and/or Utility Assistance (Rent General), Applicants must submit identification documentation and documentation of the Rent General Eligibility Criteria. Examples of acceptable documentation are described below. Additional information, a complete list of the acceptable documentation requirements, and all forms are described and included in the Rent General application.
Identification for the Head of Household
Examples - driver’s license, birth certificate, passport, Department of Homeland Security document
Proof of Rental Householder
Examples - written lease or other acceptable documentation outlined in the Rent General Application
Additional documentation is required for applicants who rent from a family member
Proof of Residency for Head of Household (address must match rental property address)
Examples - driver’s license, current utility bill, 2020 W-2
Proof of Income Eligibility
May provide documentation on an annual or monthly basis as explained in the Rent General application
Proof that Since March 13, 2020, at Least One Member of the Household has Either: (1) Qualified for Unemployment, or (2) Experienced a Reduction in Household Income, Incurred Significant Costs, or Experienced other Financial Hardship Due Directly or Indirectly to the Pandemic.
Self-Certification Form must be completed and signed by Head of Household
Proof that Since March 13, 2020, at Least one Member of the Household Can Demonstrate a Risk of Experiencing Homelessness or Housing Instability
Examples – past due utility or rent notice, eviction notice
A copy of the Past Due Utility Bills for the Utilities you are Requesting Assistance For, if any. (Electric, Gas, Water, Sewer, Trash, Other Energy Costs-such as Propane, Fuel Oil)