We are no longer accepting applications for Emergency Rental Assistance at this time and will close the portal. While the portal is closed we will prioritize the customers that we already have in process. Each application in the portal will be reviewed, p
funds are available after processing our current applications WE WILL reopen this for more applications.
Having Trouble Paying Your Utilities or Rent? We're Here to Help.
The Hope Fund 2021 (CITY) works to help renters get the assistance they need to avoid utility shutoff or eviction. The Hope Fund 2021 (CITY) is administered by
the IMPACT Community Action Agency (IMPACT).
Am I Eligible?
You may qualify if you can answer yes to the following questions.
Does your household income meet the program's limits?
Are you a renter household?
Has someone in your household (1) qualified for unemployment or (2) had a decrease in income or increase in expenses due to Covid-19?
Is someone in your household at risk for housing instability or homelessness?
How Much Assistance is Available?
Every household's situation is different, so the amount of
assistance you may receive will be specific to your needs.
Please have all your information and documents ready to ensure faster processing of your application. An application will not begin the review process until all information has been received.
If you are requesting rental assistance, make sure the amount you request will be accepted by your landlord. If they challenge the amount, it can delay your application's processing.
How Can the Hope Fund 2021 (CITY) Help Me?
Depending on your circumstances, The Hope Fund 2021 (CITY) may:
Bring your delinquent rent or utility bill(s) current.
Pay up to 3 months of future rent.
Provide a stipend for internet.
How Do I Apply?
After you answer the prequalifying questions, you must complete an application for assistance and provide documentation.
What Happens Next?
If you qualify for rent assistance, HF 21 CITY will request approval from your landlord/property manager. If your landlord/property manager approves,
HF 21 CITY will send payments directly to them to bring your rent current.
If you qualify for utility assistance, the HF 21 CITY will work with your utility company(ies). If your utility company(ies) approve, HF 21 CITY will send payments directly to them to bring your utilities current.
If you qualify for internet assistance, HF 21 CITY will send you an internet stipend.
What Else Do I Need to Know?
IMPACT works with nonprofit groups and does not charge a fee for its services. Beware of calls and other solicitations from companies offering to assist you in return for payment.
HF 21 CITY provides assistance on a fair and equal basis regardless of race, color, religion, sex, familial status, national origin, military status, disability or ancestry. Please visit https://impactca.org for more information.
If you do not have the ability to get digital copies of your documents - you can: FAX:
WATER UTILITY FAX: (440) 398-8081
ATTN: Hope Fund 2021 (CITY)
711 Southwood Avenue
Columbus, OH 43207.
Be sure to include your application number on your fax cover sheet
If you feel you reached this in error, please call us at (614) 252-2799 and we can help clarify any questions.
Please make sure you have copies of all your required documents ready for uploading or for faxing or mailing:
To apply for Hope Fund 2021 (CITY) (HF 21 CITY), Applicants must submit identification documentation and documentation of the HF 21 CITY Eligibility Criteria. Examples of acceptable documentation are described below. Additional information, a complete list of the acceptable documentation requirements, and all forms are described and included in the HF 21 CITY application.
Identification for the Head of Household
Examples - driver’s license, birth certificate, passport, Department of Homeland Security document
Proof of Rental Householder
Examples - written lease or other acceptable documentation outlined in the HF 21 CITY Application
Additional documentation is required for applicants who rent from a family member
Proof of Residency for Head of Household (address must match rental property address)
Examples - driver’s license, current utility bill, 2020 W-2
Proof of Income Eligibility
May provide documentation on an annual or monthly basis as explained in the HF 21 CITY application
Proof that Since March 13, 2020, at Least One Member of the Household has Either: (1) Qualified for Unemployment, or (2) Experienced a Reduction in Household Income, Incurred Significant Costs, or Experienced other Financial Hardship Due Directly or Indirectly to the Pandemic.
Self-Certification Form must be completed and signed by Head of Household
Proof that Since March 13, 2020, at Least one Member of the Household Can Demonstrate a Risk of Experiencing Homelessness or Housing Instability
Examples – past due utility or rent notice, eviction notice
A copy of the Past Due Utility Bills for the Utilities you are Requesting Assistance For, if any. (Electric, Gas, Water, Sewer, Trash, Other Energy Costs-such as Propane, Fuel Oil)